Terms & Conditions
General Information
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• Business Name: La Maison Beaute
• Business Address:13, Emerald Hill Place, South Melbourne
• Contact Information: info@lamaisonbeaute.com.au
• Operating Hours: Monday to Friday 10:00 AM till 18:00 PM ( Saturday by appointment only)
• Service Availability: Services are subject to availability, and appointment bookings are required.
Appointments and Bookings
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• Booking Process: All appointments must be booked through website, phone, email, or in-person.
• Cancellation Policy: Clients must give 24 hours notice to cancel or reschedule an appointment. Failure to do so may result in a fee or a charge for missed appointments.
• Late Arrivals: Late arrivals may result in reduced treatment time, and the full service fee will still apply.
Payment and Pricing
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• Pricing: Prices for services are listed on the website or brochure and are subject to change without prior notice.
• Payment Methods: We accept cash or bank transfer.
• Deposit Requirement: A deposit may be required for certain services or appointments, which will be deducted from the total cost of the service.
Health and Safety
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• Client Disclosure: Clients are required to inform the Derma Therapist of any medical conditions or allergies that may affect the treatments they receive.
• Sanitation and Hygiene: We follow strict sanitation and hygiene protocols to ensure the safety of all clients and staff.
• Health Considerations: If a client has contraindications to a specific treatment, the business reserves the right to refuse service.
Treatment Limitations
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• Consultation: A consultation may be required prior to certain treatments to assess suitability.
• Results Disclaimer: Results of treatments may vary depending on individual factors and are not guaranteed.
Gift Cards and Vouchers
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• Validity: Gift cards and vouchers are valid for 12 months from the date of purchase.
• Non-Refundable: Gift cards and vouchers are non-refundable and cannot be exchanged for cash.
Refund and Returns Policy
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• Service Complaints: If you are dissatisfied with a service, please contact us on info@lamaisonbeaute.com.au within days so we can address your concerns.
• Product Returns: Products can be returned within 7 days if they are unused, unopened, proof of purchased and in original packaging.
Liability
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• Limitation of Liability: La Maison Beaute is not responsible for any adverse reactions, injuries, or losses resulting from treatments or products.
• Third-Party Products: The salon is not liable for any damage caused by third-party products used in treatments.
Privacy and Data Protection
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• Personal Information: Personal data will be collected and stored in accordance with privacy laws for the purpose of providing services.
• Data Sharing: Personal data will not be shared with third parties without consent, except as required by law.
Amendments
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• Terms and Conditions Changes: La Maison Beaute reserves the right to modify or update these terms and conditions at any time. Clients will be notified of changes.
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